Sep
22
Posted on September 22, 2011
Filed Under (CRM, General Business) by jennifer
When it comes to software that can help track and manage customer queries that come in via phone, email, web forms, and social media sites (Facebook and Twitter), small and mid-sized businesses have many good choices. And while not every solution may be the best or right one for ... (more...)
(3) Comments    Read More   
Aug
01
Posted on August 1, 2011
Filed Under (CRM, General Business) by jennifer
Research shows that it is less expensive and more profitable for businesses to retain existing customers than to acquire new ones. And one of the simplest ways to do that is by providing great customer service. Following are 12 easy ways to improve customer relations -- and ... (more...)
(0) Comments    Read More   
Dec
17
Posted on December 17, 2010
Filed Under (Advice, CRM, General Business, Marketing, Social Media) by jennifer
More and more businesses of all sizes are using social media sites, such as Facebook and Twitter and Foursquare, as a way to better engage customers and increase sales. However, just having a Facebook page or a Twitter account is no guarantee of success. So ... (more...)
(0) Comments    Read More   
These days, if you really want to know what your customers are thinking (and where they are shopping), you need to connect with them online, on social media sites such as Facebook and Twitter. Indeed, in today's social media-driven world, having a Facebook page, a Twitter account, a LinkedIn profile, and ... (more...)
(1) Comment    Read More   
Jun
27
Posted on June 27, 2010
Filed Under (CRM, Ecommerce, Email Marketing, General Business) by jennifer
With email marketing, you have only a few seconds to grab readers' attention. Here's how to make every second count so you can get readers to open, read and click on your email marketing campaigns. 1. Use a short but informative subject line. "Subject lines, more than anything ... (more...)
(1) Comment    Read More