Posted on September 22, 2011
Filed Under (CRM, General Business) by jennifer

When it comes to software that can help track and manage customer queries that come in via phone, email, web forms, and social media sites (Facebook and Twitter), small and mid-sized businesses have many good choices. And while not every solution may be the best or right one for your business, in a recent informal survey of business managers and IT professionals, Zendesk, Kayako, Assistly, UserVoice, Zoho Support and Freshdesk all received top marks. To find out which one is right for your customer support needs, check out my article, “Six Helpful Customer Support Software Solutions,” where I provide a summary of each tool’s top features, as well as a link to the company website, where you can see a demo and sign up for a free trial (and find out about pricing).

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