Posted on September 22, 2011
Filed Under (CRM, General Business) by jennifer

When it comes to software that can help track and manage customer queries that come in via phone, email, web forms, and social media sites (Facebook and Twitter), small and mid-sized businesses have many good choices. And while not every solution may be the best or right one for your business, in a recent informal survey of business managers and IT professionals, Zendesk, Kayako, Assistly, UserVoice, Zoho Support and Freshdesk all received top marks. To find out which one is right for your customer support needs, check out my article, “Six Helpful Customer Support Software Solutions,” where I provide a summary of each tool’s top features, as well as a link to the company website, where you can see a demo and sign up for a free trial (and find out about pricing).

(3) Comments   


Kassanndra on 2 May, 2012 at 10:43 am #

Hello Jennifer, you can add HappyFox as well to your list. It’s intuitive user interface and powerful automation makes HappyFox an ideal partner to address your incoming customer support requests.

Luke W on 28 May, 2012 at 3:18 pm #

Hey Jennifer

I’d like to introduce you to OneDesk’s customer feedback management solution which I tihnk you’ll find very interesting for future posts.

We offer a fully comprehensive cloud based solution for projects and teams, including stellar customer help desk and customer portal features which ties directly back into the development cycle.

Pricing is affordable for small business, and we also offer a free version too – try OneDesk today, for free!.

Tanner on 25 September, 2013 at 8:24 pm #

I like to dual purpose my help desk software to cover both customer support (external) and my IT service requests (internal). Many that you mentioned above are difficult to do that because you can’t link requests to a particular computer. Just my opinion tho. 🙂

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